Frequently Asked Questions

Where do I start?
Explore our routine guide, check each product’s ingredients and directions, or ask us for help choosing.

I have sensitive skin. What should I check?
Check the ingredient list and product directions before use. For guidance on trying a new skincare product on a small area first, see the testing guide below. Ask your dermatologist about any concerns specific to your skin.

Can I use a product during pregnancy?
Please check the specific product’s ingredients with your OB or dermatologist before use.

Where can I request product registration details?
Contact Lana and tell us which product you would like to check.

Follow the directions on your product. Before regular use, test new skincare on a small area. See the American Academy of Dermatology’s guide to testing skincare for the steps. Stop using a product if irritation occurs, and ask your dermatologist if you have concerns.

For sun protection, follow your product’s application and reapplication directions.

Free Philippine shipping starts at ₱1,398. For orders below ₱1,398, shipping is ₱75 within Metro Manila and ₱100 to provincial areas. Your checkout confirms available delivery options, eligibility and final shipping cost.

Estimated delivery: Metro Manila, 2–3 business days; provincial areas, 3–5 business days.

See our shipping information for details.

Pay online through PayMongo, or choose cash on delivery (COD) where available. Checkout confirms the options for your order.

For online payments, follow PayMongo’s prompts. For COD, pay when your order arrives. If you need help with a payment, contact us.

If you plan to collect an order, contact Lana to confirm pickup arrangements before ordering.

Email customercare.lanaph@gmail.com or message us on Facebook and Instagram.

Please contact us to confirm current refill availability, locations and bottle-return arrangements before visiting.

Share your recycling ideas with our You Matter PH community.

For an issue with your order, email customercare.lanaph@gmail.com or contact Lana customer care.

Our return policy uses a three-day window from receiving your product. Please read our Return and Refund Policy for the applicable conditions and process.